American Airlines (AA) Cargo has chosen Lorena Sandoval as its managing director for its Florida, Caribbean and Latin America division, taking over from Carmen Taylor who retired at the end of 2016.

Sandoval joined AA 26 years ago in Quito, Ecuador and has held positions in passenger sales, reservations and operations, and most recently as sales operations manager responsible for 43 ticket sales centres across the region.

AA Cargo vice president global sales, Roger Samways says: “Lorena comes to cargo with an impressive track record of meeting evolving customer needs and providing exceptional customer support.”

“These are values which are really important to us as we continue to grow and develop our cargo products and services across this important region and we warmly welcome her to the team.”

Sandoval, a fluent Spanish speaker will be based in Miami.