DHL Express has introduced DHLBot, an AI-powered (artificial intelligence) robotic arm that automates parcel sortation, in Singapore and South Korea amid increasing shipment volumes. The DHLBot will complement manual sortation of small parcels by enabling hubs and gateways to handle greater volumes, particularly during peak season, while increasing overall operational efficiency by at least 40%.

In 2020, DHL Express recorded a 17.3% year-on-year increase in shipment volume during the peak months of November and December. Capable of sorting over 1,000 small parcels per hour with 99% accuracy, DHL Express’ latest automation reduces the probability of mis-sorting and thereby, removes the need for secondary sorting.